Ezsand168 Privacy Policy – Malaysia Personal Data Protection

As an online betting platform operating in Malaysia, ezsand168 collects several categories of personal data from its members. This data collection is necessary to provide you with a safe, compliant, and high-quality service. All data is collected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

The following are the types of personal data we may collect from you during registration or use of the ezsand168 platform:

Ezsand168 collects personal data through several different channels. It is important for you to understand these methods so you are always aware of the information you share with us:

• Account Registration: Information you provide directly when creating an ezsand168 account, such as your name, email, phone number, and date of birth.
• Financial Transactions: Data generated when you make deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay, as well as during the withdrawal process.
• Platform Usage: Technical and behavioural data collected automatically as you browse and use the ezsand168 platform.
• Support Interactions: Information you share when contacting the ezsand168 support team via live chat or email.
• Cookies & Tracking Technologies: Data collected via cookies, pixels, and third-party analytics tools installed on the ezsand168 platform.
• KYC Verification: Documents submitted during the identity verification process, such as a copy of your MyKad or Malaysian passport.

Ezsand168 uses your personal data solely for legitimate and necessary purposes. We do not process your data for any purpose beyond the scope stated below without obtaining your prior consent:

• Processing account registration and verifying your identity in accordance with standard industry KYC requirements.
• Processing deposits and withdrawals in Malaysian Ringgit (RM) via local Malaysian payment methods.
• Providing access to all ezsand168 services including Sports Betting on the Malaysia Super League, EPL, badminton, E-Sports, slots, and Live Casino.
• Sending important notifications related to your account, security, and transactions.
• Providing effective customer support and helping resolve any issues you encounter.
• Complying with legal and regulatory obligations, including anti-money laundering (AML) and fraud prevention.
• Sending promotional offers, bonuses, and ezsand168 marketing campaigns (with your consent).
• Enhancing the ezsand168 platform user experience through usage data analysis.
• Detecting and preventing fraud, account abuse, and activities that violate ezsand168's terms.

Ezsand168 takes our responsibility to not misuse your personal data seriously. We will not sell or rent your personal data to any third party for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Service Providers: Payment processing partners that facilitate transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay to process your deposits and withdrawals in RM.
• KYC Verification Services: Third-party providers that assist ezsand168 in verifying member identities in accordance with Malaysian legal requirements.
• Analytics Providers: Web analytics tools that help us understand platform usage patterns for service improvement purposes.
• Statutory Authorities: Law enforcement agencies, financial regulatory bodies, or courts where required under Malaysian law.
• Business Transfer: If ezsand168 is involved in a merger, acquisition, or asset sale, personal data may be transferred as part of those assets, subject to equivalent privacy protections.

Ezsand168 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or accidental disclosure. The following are some of the security measures we employ:

• 256-bit SSL Encryption: All communications between your browser and ezsand168's servers are protected by 256-bit SSL encryption, the highest security standard in the industry.
• Encrypted Passwords: Your account password is stored in hashed form and is not readable — it is never stored as plain text.
• Two-Factor Authentication (2FA): An additional security layer you can enable to protect your ezsand168 account.
• Secure Servers: Your data is stored in secure data centres with strict physical and digital access controls.
• Restricted Access: Only authorised ezsand168 staff who require access to carry out their duties are permitted to access your personal data.
• Retention Period: Your personal data is retained for as long as necessary to fulfil the purpose of collection, or as required by Malaysian law — typically no more than 7 years after account closure.

The ezsand168 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit a website. They do not contain personal information that can directly identify you.

Ezsand168 uses several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized data on how you use the ezsand168 platform to help us identify and resolve issues.
• Functional Cookies: Saving your preferences such as language, region, and display settings so you don't have to reconfigure them each time.
• Marketing Cookies: Used to deliver relevant ezsand168 advertisements and promotional offers to you. You may choose to disable these cookies.

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the ezsand168 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by ezsand168. We fully respect these rights and are ready to help you exercise them:

To exercise any of the rights above, please contact the ezsand168 privacy team at support@ezsand168.com with the email subject "Data Privacy Request". We will process your request within 14 business days.

Ezsand168 is an online betting platform that exclusively for members aged 18 and above only. We take child protection very seriously and do not knowingly collect any personal data from minors.

• The ezsand168 registration process requires age verification and KYC to ensure all members are eligible adults.
• If ezsand168 discovers that we have inadvertently collected data from a minor, the account in question will be closed immediately and the data will be deleted.
• Parents or guardians who are concerned that their child has registered on ezsand168 without permission should contact us at support@ezsand168.com immediately.

Ezsand168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable Malaysian legal requirements, or developments in platform technology.

When significant changes are made to this Privacy Policy, ezsand168 will notify you via your registered email or an in-platform notification at least 7 days before the changes take effect. Continued use of the ezsand168 platform after the effective date constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding ezsand168's Privacy Policy or how we handle your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: support@ezsand168.com (subject: "Data Privacy")
• Live Chat: Available 24/7 through the ezsand168 platform for immediate enquiries.
• WhatsApp: Reach us via the support button within the ezsand168 platform.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days.

You may also reach Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated and we have failed to resolve your complaint to your satisfaction.